PRIVACY POLICY

Last Updated: December 3, 2025

1. Introduction CK Lactation ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.cklactation.com] (the "Site") or engage our lactation consulting services (in-home or virtual).

We operate in Napa County, California, and this policy is designed to comply with California state laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

2. Information We Collect We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with you or your household ("Personal Information").

A. Information You Provide to Us

  • Contact Data: Name, email address, phone number, and home address (for home visits).

  • Health Information: Due to the nature of our services, we collect sensitive health information regarding you (the lactating parent) and your child, including birth history, weight gain, feeding logs, and medical history.

  • Intake Forms: Information provided via our secure intake forms prior to your appointment.

B. Information Collected Automatically

  • Device Data: When you visit our Site, we may automatically collect your IP address, browser type, and operating system for analytics purposes to improve our website experience.

3. How We Use Your Information We use your Personal Information for the following business purposes:

  • Service Delivery: To schedule appointments, travel to your home, and provide lactation assessment and care plans.

  • Communication: To send appointment confirmations, care plans, follow-up emails, and respond to your inquiries.

  • Coordination of Care: To communicate with your other healthcare providers (pediatrician, OB-GYN, midwife) regarding your care, only when necessary and with your consent.

  • Billing: To process payments and issue receipts or Superbills.

  • Legal Compliance: To comply with applicable laws and protect our legal rights.

4. Sharing of Your Information We never sell your personal information. We may share your information with:

  • Service Providers: Third-party vendors who assist us with business operations (e.g., secure charting software, payment processors, email hosting). These providers are contractually obligated to protect your data.

  • Healthcare Providers: We may share clinical notes with your baby’s pediatrician or your doctor to ensure the safety and continuity of medical care.

  • Legal Obligations: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or subpoena).

5. Data Security We use industry-standard security measures to protect your Personal Information.

  • Secure Charting: Clinical notes and health history are stored in HIPAA-compliant electronic health record (EHR) systems.

  • Transmission: We discourage sending sensitive health information via standard text message or unencrypted email. We recommend using our secure client portal for sharing sensitive documents.

6. Your Rights (California Residents) Under California law, you have specific rights regarding your Personal Information:

  • Right to Know: You may request details about the categories of personal information we have collected about you.

  • Right to Access: You may request a copy of your personal information.

  • Right to Delete: You may request that we delete your personal information, subject to certain exceptions (e.g., we must retain medical records for a specific period as required by law).

  • Right to Correct: You may request that we correct inaccurate personal information.

To exercise these rights, please contact us at cklactation@gmail.com.

7. Children's Privacy Our services are directed to parents and guardians. We collect data about children (infants) only directly from their parents or legal guardians for the purpose of providing lactation care. We do not knowingly collect personal information from children under 13 directly.

8. Third-Party Links Our Site may contain links to third-party websites (e.g., breastfeeding resources, Amazon affiliate links). We are not responsible for the privacy practices or content of those third-party sites.

9. Changes to This Policy We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible.

10. Contact Us If you have questions or comments about this Privacy Policy, please contact us at:

  • CK Lactation

  • Email: cklactation@gmail.com

  • Location: Napa, CA